Privacy Policy

1. Introduction

Welcome to MIMOO ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.

By using the MIMOO App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

When you register and use our App, we may collect:

• Full name and contact information (email address, phone number)
• Profile photograph
• National Identity Card (NIC) or other government-issued identification
• Address and location information
• Payment and billing information
• Service provider credentials and certifications (for service providers)
• Police clearance certificates (for service providers)

2.2 Automatically Collected Information

When you use our App, we automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app crashes)
• Location data (with your permission)
• Usage patterns and preferences

3. Device Permissions

To provide our services effectively, the MIMOO App requires access to certain features on your device:

3.1 Camera Access

We request camera access to allow you to:

• Upload and update your profile picture
• Capture and upload identification documents for verification purposes
• Take photos of completed work (for service providers)
• Document service-related issues or evidence when needed

3.2 Location Access

We request location access to:

• Show available service providers in your area
• Enable real-time tracking of service provider arrival
• Provide accurate service location for bookings
• Ensure safety and accountability during service delivery
• Calculate accurate service fees based on distance (where applicable)

3.3 Storage Access

We request storage access to:

• Save and upload photos from your device gallery
• Store temporary files for better app performance
• Download invoices and receipts

3.4 Notifications

We request notification permissions to:

• Send booking confirmations and updates
• Alert you when a service provider is on the way
• Notify you of messages from service providers or customers
• Inform you about promotions and important account updates

3.5 Phone/Contacts

We may request phone access to:

• Enable direct calling to service providers or customer support
• Verify your phone number during registration

4. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Verify your identity and credentials
• Connect customers with verified service providers
• Process payments and transactions
• Provide real-time service tracking
• Improve our services and user experience
• Send important notifications and updates
• Ensure platform safety and prevent fraud
• Comply with legal obligations
• Resolve disputes and provide customer support

5. Information Sharing

We may share your information with:

• Service Providers/Customers: Limited information necessary to complete bookings (name, contact details, service location)
• Payment Processors: To process secure transactions
• Verification Services: To verify identity and background checks
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent, for service improvements

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account and data
• Withdraw consent for data processing
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us at privacy@mimoo.lk

9. Children's Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: